Refund & Cancellation
Last updated: August 2026
Refund Policy
At Gallopframe, we strive to deliver high quality creative services and ensure every client is satisfied with the final outcome. As our services involve custom digital work, refunds are handled according to the following policy.
Digital Services
Gallopframe Studios provides digital creative services, including but not limited to: Video Editing, Motion Graphics, Color Grading, Thumbnail Design, Script Writing, Content Strategy, Social Media Management, No physical products are sold or shipped.
2. Before Project Commencement
Clients may request a cancellation before work has started. If payment has already been made and production has not yet begun, a full refund may be issued after deducting any applicable payment processing charges.
3. After Work Has Started
Once work has commenced, payments become non-refundable, as resources, time, and creative effort have already been allocated to the project.
4. Revisions
Client satisfaction is important to us.
If the delivered work does not align with the agreed project scope, revision requests submitted within the agreed revision period will be completed according to the project agreement.
5. Duplicate Payments
Any duplicate or accidental payments will be fully refunded after verification.
6. Non-Delivery
If Gallopframe Studios is unable to deliver the agreed service due to circumstances solely under our control, an appropriate partial or full refund may be issued based on the stage of project completion.
Cancellation Policy
This Cancellation Policy explains how project cancellations are handled at Gallopframe Studios.
1. Client Cancellation
Clients may cancel a project before production begins by contacting us via email.
If work has not yet started, eligible payments may be refunded in accordance with our Refund Policy.
2. Cancellation During Production
If a client chooses to cancel after production has started, payments made for completed work, time invested, or project milestones are non-refundable.
Any work completed up to the cancellation date may be delivered upon request.
3. Gallopframe Studios Cancellation
Gallopframe Studios reserves the right to cancel a project under exceptional circumstances, including but not limited to:
Violation of agreed project terms
Abusive or inappropriate communication
Requests involving unlawful or prohibited content
Failure to provide required project materials within a reasonable timeframe
Where applicable, any unused portion of prepaid fees may be refunded.
4. Project Delays
Project timelines may be extended if required materials, approvals, or feedback are delayed by the client.
Gallopframe Studios is not responsible for delays resulting from incomplete client communication.
Contact
Contact Us
If you have any questions regarding our services, policies, payments, or your project, we're here to help.
Gallopframe Studios
Email: support@gallopframe.com
Response Time:
We aim to respond to all inquiries within 1-2 business days.